Svennis Cloud Solutions UK

Blog tagged as customer support

Setting up Service Level Agreements (SLAs) for timely support responses is essential for managing customer expectations, improving satisfaction, and ensuring your team operates efficiently. 


Without effective SLAs, it’s easy for response times to slip, leading to customer frustration and a loss ...

21.10.24 04:53 PM - Comment(s)

Picture this: a customer waits on hold for 30 minutes, annoyed because their simple question about an order hasn’t been answered. This is what happens when ticket assignments aren't handled well.This is what happens when ticket assignments aren't handled well.


When your support team is buried in...

09.10.24 01:17 PM - Comment(s)